&nbps;

Terms and Conditions

These terms and conditions apply to your order for the purchase of furniture ( the furniture) referred to in you order and invoice from Aura Furniture or Pinewood Studios (“the company”). These terms and conditions supersede and replace any inconsistent or additional terms or conditions of whatever nature made verbally by the company, its employees or agents.

  1. The goods remain the property of the company until payment has been made in full.
    1. All deposits are non-refundable unless agreed in writing by a member of staff at the time of purchase.
    2. Any balance outstanding is due to be paid once the good arrive in the warehouse and before delivery or collection
    3. The company does not accept responsibility for reminding customer of balances requiring payment before delivery. The company wishes to state here that it is the customers responsibility to ensure that correct payment is made within the required timescale to ensure that delivery can proceed.
    4. Payment is accepted as building society cheque, personal cheque or valid and accepted debit or credit card.
    5. Payment by cheque must take place at least 10 working days before delivery or collection to allow for cheque clearance. It is company policy that delivery cannot take place if payment has not been received in full and in accordance with the terms and conditions stated herein.
    6. If payment is made over the telephone and collection of the goods are required by the customer then it is company policy that two further forms of identification are required from the customer upon collection of the goods. This is in addition to the card which payment was made with.
  2. When ordering, it is the customers responsibility to have checked the measurements of furniture. Also that the furniture ordered will fit into the place they wish to put it at home.
  3. Once the company is a position to effect delivery, you will be contacted by telephone to arrange a date for delivery. If the company cannot contact you by telephone it will provide at least five days written notice of the proposed delivery.
    1. The company regrets that storage facilities are not available. Customers are required to take delivery within ten days of notification unless previously agreed with the store manager. In both cased, payment must still be made in full as soon as good arrive in the warehouse.
    2. Should the customer require a change in the delivery date after having booked the date, it will be necessary to give a minimum of 48 hours notice to the shop. Failure to do so may result in a further charge to redeliver on a subsequent date. If the subsequent delivery date is more that three weeks after the first agreed date then a charge will be made for storage and further delivery charges. The same terms apply if there is no one there to take delivery of the furniture at the delivery address on the date agreed.
    3. Delivery may occur at any time during the day agreed and we can give no guarantee of specific times. Additional terms and charges do apply to individual branches regarding deliveries requested ‘out of hours’ or at a specific time of the day. Delivery dates vary between branches and whilst we cannot guarantee that it will be possible to arrange special delivery times, if it is possible it will be subject to a supplementary charge.
  4. The company delivery charge includes delivery to the front door only. If you require the furniture to be delivered beyond the front door into the house our delivery men will do so providing you accept the following terms;
    1. It is your sole responsibility to ensure there is adequate space to receive the furniture
    2. That the premises are safe for the men to deliver to.
    3. That the company accepts no responsibility to damage to your property caused by the delivery.
    4. That if you are in doubt regarding the potential damage that may occur as a result of the delivery that you will ask the delivery man to leave the furniture by the front door rather than risk damage to the property or furniture.
    5. That if there are physical obstructions or delivery is to above ground level there may be an extra charge for delivery.
    6. The customer will be deemed to have accepted the Furniture and agreed that it is as ordered unless the company is notified in writing within five days or delivery.
  5. Wood and leather are natural products and subject to some natural defects. Each piece of furniture is therefore unique and will not match the showroom model exactly. Natural products such as these are also subject to shade and grain variations and occasional natural scarring.
  6. No responsibility can be taken by the company for furniture damage or shading due to the effects of natural sunlight or heating appliances.
  7. The company cannot be held responsible for inability to deliver in consequence of war, changes in fiscal policy, strikes, lockouts, breakdown, fire , theft or any other contingency beyond their control.
  8. The conditions shall be governed by and construed in accordance with English Law and the parties submit to the non-exclusive jurisdiction of the English Courts.

This Statement does not affect your statutory rights.